A few questions, answered.
How personal recommendations, offers and ordering work at Adria Essence.
Why aren’t prices shown beside each product?
We put together personal offers around your routine, preferred textures and product quantities. The collection helps you explore the options before our team recommends individual products or a set. Your written offer shows the itemised prices, applicable taxes, delivery charge and total before you decide. Asking for an offer creates no obligation to buy.
Do I need to know which products I want?
No. Choose “I would like product recommendations” in the enquiry and tell us what you want from your routine. Our skincare team can explain the differences between formulas and help you choose a manageable starting point. You can also send us a shortlist if you already have favourites.
How do you personalise my routine?
We review your skin preferences, the products you already use and what you would like to focus on. We look at texture, ingredients and the place of each product in your morning or evening routine. If something needs clarification, we follow up by email before preparing your proposal.
When do I pay?
You pay after we review your enquiry, prepare a proposal and you choose to proceed. Your offer explains the available card-payment link or invoice option, the total and the payment deadline. You do not enter card details or pay when completing the enquiry form.
Can you help with sensitive-feeling skin?
We can help you compare cosmetic ingredients, fragrance preferences and textures, and keep the routine simple. Tell us about ingredients you prefer to avoid without sending medical records. Skin reactions are individual. Persistent irritation, eczema or another skin condition needs advice from a qualified healthcare professional.
What will I receive in my personal offer?
A suggested selection with full product names, sizes, quantities and prices, plus guidance on how the steps fit together. Delivery costs and arrangements are explained before you accept. You can ask questions or request changes before deciding.
Do I have to buy a complete set?
No. A set is a convenient suggestion. You can ask about individual products, keep products you already enjoy, or adjust the selection with our team. Adding more steps is not automatically better for your skin.
Can you guarantee a particular result?
Cosmetic results depend on the formula, your skin, consistent use and the rest of your routine. We explain the intended benefits and relevant precautions, but cannot promise that a product will suit everyone or produce a specific result.
Where do you deliver?
Orders dispatch from Slovenia. Delivery within Slovenia and any other destination agreed with you is confirmed in the personal offer, together with the cost and expected timing. Sending an address for an enquiry does not reserve delivery or place an order.
How can I contact the team?
Email adriaessence@gmail.com or use the Contact us page. Customer-service hours are Monday to Friday, 10:00–17:00 in Slovenian local time: CET in winter and CEST in summer.