Article 1. About Adria Essence
Adria Essence is operated by Adria Essence d.o.o., Pod bori 2, 1218 Komenda, Slovenia. Contact customer service at adriaessence@gmail.com. Our service hours are Monday to Friday, 10:00 to 17:00, Slovenian local time.
These terms apply to consumers using this website and to purchases agreed directly with us, together with the specific written offer. Your mandatory consumer rights remain in place.
Article 2. Our collection and guidance
The website presents cosmetic products and helps you choose products to discuss with our team. Routine guidance concerns the appearance and everyday care of your skin. It does not diagnose or treat a medical condition.
Follow the directions, precautions and storage information on the product you receive. Ingredient lists can change when a formula is updated, so check the packaging before use, particularly if you avoid a specific ingredient. We confirm the product and pack supplied in your personal offer.
Pack images illustrate the proposed presentation. If the supplied packaging or product specification would differ materially, we explain the difference before you accept an offer. A personal selection of standard products does not make those products custom-made.
Article 3. Requesting an offer
Choose products or tell us which parts of your routine you would like help with. Complete the enquiry, review your answers and correct any errors before submitting. You can request guidance without selecting a particular product.
Submitting an enquiry does not place an order, reserve stock, create a subscription or commit you to a payment. A submission reference confirms that the form has saved your details. The confirmation states whether an email has been sent; saving alone does not confirm email delivery.
By requesting a personal offer, you ask us to use your contact details to respond about that request, including follow-up questions needed to prepare it. This does not subscribe you to marketing.
Article 4. Your written offer
Before you decide to buy, the offer identifies the products, quantities and sizes, availability, total price in euros including applicable taxes, delivery charges and any other agreed costs. It also states the delivery destination, payment method, dispatch and delivery arrangements, withdrawal information and any offer expiry date.
Review the offer carefully. Ask us to correct an address, product or quantity before accepting it. We will not substitute a different product or add a paid extra without your agreement.
The offer explains the exact acceptance step and when a contract is formed. You receive the agreed terms and order confirmation in a form you can keep, such as an email. No sales contract is concluded by this website's enquiry or contact form.
Article 5. Payment
Your personal offer sets out the available payment options, such as a card-payment link or an invoice with payment instructions. Payment takes place only through the method stated in the accepted offer. This website does not collect card numbers or process payment. Do not include payment details in a contact or routine form.
The written offer sets out the amount and payment deadline. Any additional service or charge requires your express agreement. You receive an invoice for your purchase.
Article 6. Delivery
Orders are dispatched from Slovenia. Delivery within Slovenia is available; other destinations are checked individually and confirmed in the written offer. Selecting a country in a form does not by itself confirm that we can deliver there.
Our Shipping policy explains address checks, delivery timing, delays and goods damaged in transit. The delivery terms agreed for your order cannot be changed afterwards without your agreement.
Article 7. Cancellation, returns and product problems
For covered distance purchases, you generally have 14 days after receiving the goods to tell us you are withdrawing, followed by 14 days to send them back. The Returns and refunds policy explains the procedure, costs and limited legal exceptions.
A sealed cosmetic can lose its withdrawal right after its hygiene seal is opened only where the legal health or hygiene exception applies. This does not remove your rights if a product is faulty, damaged or different from what was agreed.
Products must conform to the contract. Contact us if something is wrong so we can arrange the remedy available under applicable law. Nothing in these terms limits statutory rights to replacement, repair where appropriate, a price reduction or termination where the legal conditions are met.
Article 8. Using the website
Provide accurate information and use your own contact details, or details you are authorised to use. Do not misuse the forms, interfere with the website's security or submit unlawful content.
You may save or print the policies and information needed for your purchase. Other commercial reuse of our original photographs, text or branding requires permission unless the law allows it.
Article 9. Privacy and service messages
Our Privacy policy explains the information collected by the forms, why it is needed and how to exercise your rights. The Cookies and essential storage policy explains the small amount of functional browser storage used by the site.
We use your email for the request you make and any resulting order or complaint. Agreement to these terms or acknowledgement of the Privacy policy is not consent to unrelated advertising.
Article 10. Questions and complaints
Send complaints to adriaessence@gmail.com or use the Contact us form. Include your order or enquiry reference if you have one, describe the issue and tell us what outcome you seek. Keep a copy of your message.
We review complaints and explain our response. Where a complaint cannot be resolved, we provide the applicable information about further dispute resolution. You retain your right to use the competent courts and consumer-protection channels.
Article 11. Applicable law and changes
Slovenian law applies to these terms. If you live in another country whose mandatory consumer protections apply to your purchase, this choice of law does not take those protections away. It does not require you to bring a claim in a court that would otherwise lack jurisdiction.
Changes to these website terms apply to later requests and purchases. The terms agreed when you accepted an offer continue to govern that order unless a change is required by law or we agree it with you.