1. Dispatch and destinations
Orders are dispatched from Slovenia. We arrange delivery within Slovenia. For another country, send your destination with the enquiry so we can check availability and any restrictions before making an offer.
A country appearing in the form is a way to identify your location, not a guarantee of delivery. We confirm the carrier and available delivery service in your written offer.
2. Shipping costs
Your offer states the shipping charge separately from the product prices and shows the total payable, including applicable taxes. We do not add delivery upgrades, gift services or other paid extras without your agreement.
Any free-delivery offer or bundle saving applies only where it is expressly stated in your offer. No minimum spend or shipping threshold is assumed.
3. Your delivery address
Provide the recipient's full name, street and house number, city, postal code and country. Select My delivery destination has no postal code only if your address genuinely does not use one. Include any address detail needed to reach the recipient.
Check the address before accepting the offer. If it changes, contact adriaessence@gmail.com promptly. We explain any delivery change or necessary additional cost before you agree to it. An incorrect address does not automatically remove your statutory rights.
4. Dispatch and delivery timing
The written offer gives the expected dispatch timing and delivery period for your products and destination. It distinguishes an estimate from any expressly agreed delivery deadline. Carrier tracking is supplied where the selected service provides it.
Unless a different delivery period is agreed with you, covered consumer orders are delivered without undue delay and within 30 days after the contract is made. We contact you if we become aware of a delay.
5. Late, missing or damaged parcels
If a parcel is late, missing or damaged, contact us with your order reference and a description. Photos of the parcel and affected product can help investigate damage, but they are not an absolute condition for exercising your legal rights.
We remain responsible for the goods until you, or a person you nominate other than the carrier, take physical possession, except where the law provides otherwise for a carrier you independently appoint.
For late delivery, you can normally set a reasonable additional delivery deadline. If we still do not deliver, you may end the contract and receive the refund due. You need not allow additional time where we refuse delivery or an agreed delivery date was essential under the applicable rules.
6. Cross-border delivery
If we agree delivery outside Slovenia, the offer explains the available service and relevant restrictions. Where customs or import charges could apply, the offer explains the arrangement before you accept it.
For a delivery question, email adriaessence@gmail.com or use Contact us. Customer service is available Monday to Friday, 10:00 to 17:00, Slovenian local time.